Factory reset

Erase your Box and set it up again from scratch. A reset cannot be undone.

Try these first

• Chat not answering: Settings ▾ → Restart Hermes. See Troubleshooting.
• New Wi-Fi network: see Change Wi-Fi or move your Box.
• Forgot your password: email michael.maddison@voxcura.io first. See Change your password.

What it erases and keeps

• Erased: chats and memory, your Signal link, Tailscale, saved Wi-Fi networks, your password (every device is signed out), on-Box backups, customizations.
• Kept: downloaded AI models, the Box ID, and the factory password on the sticker.

Reset your Box

1. Open http://box.local and sign in.
2. Tap Settings ▾ at the top right, then Factory reset….

3. Tap OK in the browser prompt. This opens a confirmation page; nothing is erased yet.
4. Choose one:
   • Back up to my USB drive first, then reset (shown if your Box backs up to USB). Leave the drive plugged in; the reset starts once the backup is safe.
   • Reset without backing up. Without a USB backup drive, this button reads Yes, factory reset this box.
5. Wait about 60 seconds while the page shows Factory resetting….

Set it up again

1. Reconnect:
   • On Wi-Fi: join the box-setup Wi-Fi network. The setup page usually opens by itself.
   • On a network cable: open http://box.local.
2. Sign in with the factory password on the sticker.
3. Follow Set up your Box.
4. To restore a backup, tap Restore from my backup or Have a backup of this Box? Restore it instead on the Choose your password page. You need the password from when the backup was made.
5. Set up the extras again: Tailscale, Signal, other devices.

If something goes wrong

• "Backup didn't finish": the Box was not reset. Check the drive and start again, or choose Reset without backing up.
• USB drive plugged in but not offered: tap Cancel, then Settings → Backups → Use this drive.
• Changed your mind during the backup: tap Cancel — don't reset.
• Your phone lost its connection to the Box: expected on Wi-Fi. Join box-setup.
• Box doesn't come back after a few minutes: email michael.maddison@voxcura.io. See Get help.